Terms and Conditions for Landscaping Kenton Services

These Terms and Conditions set out the basis on which landscaping Kenton services are supplied by Landscaping Kenton to residential and commercial clients. By requesting a quotation, making a booking, or allowing work to begin, you agree to these terms. They are intended to be fair, clear, and consistent with UK consumer and business service standards. Please read them carefully before confirming any works.

This document applies to a wide range of services, including garden maintenance, turfing, planting, fencing, paving, soft landscaping, site clearance, and related outdoor works. Where a specific written agreement, quotation, or schedule of works differs from these terms, the written agreement will take priority to the extent of any conflict.

In these terms, references to “we”, “us”, and “our” mean the provider of the landscaping services, and references to “you” and “your” mean the customer or person arranging the work. These terms are written for general service use and do not replace any rights you may have under UK law.

1. Booking Process

All bookings begin with an enquiry and may involve a site visit, review of photographs, measurements, or written details supplied by you. For landscaping services in Kenton, quotations may be based on a visual inspection or on information provided before the work starts. Any quotation is usually valid for a limited period stated on the quote, and we may revise it if the scope of work changes, access is restricted, ground conditions differ, or materials become unavailable.

A booking is only confirmed when you accept the quotation or estimate in writing, by email, text, or other recorded method, and where required, pay any deposit or initial invoice. Once the booking is confirmed, we will arrange a start date or service window. Any dates given are estimates unless expressly stated as fixed. Delays caused by weather, supplier issues, permit requirements, or circumstances beyond our control may require us to rearrange the schedule.

You are responsible for ensuring the area is accessible, reasonably safe, and ready for the agreed works on the start date. This includes removing fragile items, securing pets, and providing any necessary instructions about access, parking, water supply, power supply, or shared entrances. If the site is not ready and we are unable to proceed, additional waiting time, wasted journey charges, or rebooking fees may apply where reasonable.

2. Scope of Services

We will carry out the services described in the accepted quotation, service order, or written instruction. Any additional work requested after booking may be treated as a variation and charged separately. For example, if a project under landscaping Kenton requires extra preparation, disposal, materials, or labour not included in the original scope, we may issue a revised quotation or an added invoice before continuing.

Materials supplied by us will normally be of a standard suitable for the intended purpose, but natural materials may vary in colour, texture, size, and finish. Features such as turf, stone, timber, plants, gravel, and decorative aggregates are subject to natural variation and seasonal availability. We do not guarantee exact uniformity where this is not realistic or available from suppliers.

Where you provide your own materials, fittings, or equipment, you remain responsible for their suitability, quality, and compliance with any relevant standards. We are not liable for defects caused by customer-supplied items unless we have clearly agreed in writing to inspect or approve them and have been negligent in doing so.

3. Payments

Payment terms will be set out in the quotation or invoice. Unless otherwise agreed, invoices are payable within the period stated on the invoice. For larger projects or specialist landscaping services, we may request a deposit, staged payments, or payment for materials in advance. Deposits are generally used to secure labour, schedule time, and order materials, and may be non-refundable except where required by law or where we cancel the work without good reason.

All prices are stated in pounds sterling and may include VAT where applicable. If VAT applies, it will be shown separately or included in the total as required. Any changes in the scope of works, unforeseen site issues, or additional labour agreed during the project may increase the final price. We reserve the right to issue interim invoices for completed stages or for materials already ordered.

Late payments may result in charges for reasonable recovery costs and interest where permitted by law, particularly for business customers. We may suspend further work until outstanding sums are paid. If payment remains overdue after notice, we may cancel the booking and recover any losses caused by the delay, including unused material costs and committed labour time, to the extent allowed under UK law.

4. Cancellations, Postponements, and Changes

You may cancel or request a change to the booking by giving notice in writing. The amount of notice required may vary depending on the type and size of the job, but if we have already purchased materials, reserved labour, or scheduled specialist equipment, you may be charged for those committed costs. For landscaping Kenton services, short-notice cancellations may also incur an administration charge where this reflects genuine loss.

If you cancel after work has started, you will be charged for work completed, materials used or ordered, and any unavoidable expenses. If the project is paused or postponed at your request, we may not be able to guarantee the same price or completion date when the work resumes. We will use reasonable efforts to agree a new schedule, but availability depends on workload, weather, and supplier lead times.

We may cancel or suspend work where necessary for safety reasons, non-payment, weather conditions, hidden site hazards, or circumstances beyond our reasonable control. If we cancel for reasons within our control and no alternative arrangement is agreed, any prepaid sums for work not carried out will normally be refunded, less any non-recoverable costs already incurred with your consent or as disclosed in advance.

5. Customer Responsibilities

You must provide accurate information about the site, including known risks, underground services, drainage, boundary issues, planning restrictions, access limitations, and any previous work that may affect the project. If incorrect information causes delay, rework, or damage, we may charge additional costs. Where relevant, you should obtain any consents or permissions needed from landlords, managing agents, neighbours, or local authorities before the work begins.

You are responsible for safeguarding valuables, furniture, ornaments, cables, and delicate items located near the work area. Although we will take reasonable care, outdoor work can involve noise, dust, movement of soil, and temporary disturbance. Please also ensure that children and pets are kept away from active work zones unless otherwise agreed and supervised appropriately.

We may refuse to continue if conditions become unsafe, if access is blocked, if the agreed instructions materially change, or if the site presents unexpected hazards such as buried services, unstable ground, contaminated material, or invasive roots. In such circumstances, a reassessment may be needed and the price or timetable may be adjusted accordingly.

6. Liability and Limitations

We will perform our services with reasonable skill and care, as required by UK consumer law and general contract principles. If we fail to do so, and you suffer loss as a direct result, our liability will be limited to the foreseeable losses caused by that failure. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We are not responsible for indirect, consequential, or business losses, including loss of profit, loss of opportunity, or loss of use, unless such liability cannot legally be excluded. We are also not liable for damage caused by pre-existing defects, hidden conditions, customer instructions, poor maintenance after completion, adverse weather, or third-party interference. Natural settlement, minor movement, and weather-related wear may occur in outdoor environments and are not automatically defects.

Any claim for damage or defect should be reported within a reasonable time after discovery, together with enough detail for us to inspect the matter. Where appropriate, we may inspect, repair, replace, or remedy the issue before any other remedy is considered. Our total liability for a claim arising from a specific service will not normally exceed the amount paid for the relevant work, except where UK law requires otherwise.

7. Waste, Disposal, and Environmental Compliance

Where waste is generated during landscaping work, disposal will be handled in accordance with applicable UK waste legislation, environmental rules, and duty of care requirements. This may include green waste, soil, rubble, timber, packaging, old paving, or general site debris. We may remove waste only where that service has been agreed and priced in advance or confirmed during the project.

Waste transfer notes, receipts, skip arrangements, and disposal fees may apply depending on the type and amount of waste involved. We will not illegally dump, burn, or mishandle waste. If a project produces controlled or unusual waste, such as treated timber, contaminated soil, or materials requiring special handling, you must disclose this in advance. Additional charges may apply where lawful disposal involves higher costs.

Where waste remains on site for collection, you are responsible for protecting it from contamination, theft, or spreading. Any waste left for you to arrange must be dealt with promptly and lawfully. We may refuse to remove materials that are unsafe, unidentified, or suspected to contain hazardous substances unless suitable arrangements and disclosures have been made.

8. Materials, Plants, and Guarantees

Natural products such as plants, turf, topsoil, and timber can vary in quality and performance depending on weather, aftercare, seasonal conditions, and soil type. Unless a specific guarantee is given in writing, we do not guarantee that plants will survive, that turf will remain free from seasonal stress, or that timber and stone will remain unchanged in appearance. Any guarantee offered will set out the conditions, exclusions, and maintenance obligations that apply.

To preserve warranty rights, you must follow reasonable aftercare instructions, including watering, mowing, feeding, and protection from frost or overuse where relevant. Failure to maintain the completed work properly may void any guarantee. Where materials are supplied by third parties, manufacturer terms may also apply in addition to these service terms.

If you ask us to reuse existing materials, we will do so only where this is practical and safe. Reused materials may show signs of age, wear, or previous installation and may not match new materials exactly. This does not necessarily amount to a defect if the condition was explained or should reasonably have been expected.

9. Complaints and Remedies

If you are unhappy with any part of the service, please notify us as soon as possible so the matter can be reviewed promptly. We may ask for photographs, a description of the issue, and access to inspect the affected area. We will assess complaints fairly and aim to agree a practical solution, which may include a repair, a revisit, a partial refund, or another remedy appropriate to the circumstances.

We do not accept claims based on normal wear and tear, weather damage, or changes caused by use after completion. Where a complaint concerns a feature that has naturally aged, settled, or changed due to environmental conditions, we may explain why the issue is not covered. Any remedial work agreed does not extend these terms unless expressly confirmed in writing.

If a dispute cannot be resolved directly, both parties should try to act reasonably and preserve evidence relevant to the issue. This may include invoices, messages, photographs, and inspection notes. Our intention is to settle concerns efficiently without unnecessary delay or escalation, while respecting the rights and obligations of both sides.

10. Force Majeure, Severability, and Governing Law

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, fire, flood, transport disruption, strikes, supply shortages, utility failures, or acts of authorities. If such an event affects a booking for landscaping services in Kenton, we will try to communicate promptly and rearrange the work where possible, but we will not be responsible for losses arising from unavoidable delay.

If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in effect. No waiver of a right or remedy will operate as a continuing waiver unless agreed in writing. These terms form the entire agreement between the parties in relation to the relevant services unless replaced or supplemented by a later written agreement signed or accepted by both parties.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, quotation, booking, or completion of works will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. By proceeding with a booking, you acknowledge that you have read and understood these terms.